Returns

If you want to return a product for any reason i.e. it’s not what you wanted, or you have changed your mind, we are happy to accept unused products back for an exchange or refund at your expense within 7 days of receipt. This offer applies to all stock wheels and parts.

We offer no refund on special order wheels.
When making a return, all wheels and parts must be in as new condition and in any original packaging.

All wheels or parts are returned at the customers expense. Loss or damage that occurs during return shipping is the responsibility of the consumer or their chosen shipping carrier. recommend you use a secure delivery service method which requires a signature upon receipt and which insures you for the cost of the items being returned, as in the rare event of the parcel going missing you are responsible for the products until they reach us. We will only take responsibility on receipt of the goods and not while in transport.

If you return wheels or parts to us 8 – 30 days after you initially received them then we have a 20% re-stocking fee. Again, we only take responsibility on receipt of the goods and not while in transport back to us. Within this 8 – 30 day time frame we would still happily give a 100% credit against another HED product.
After 30 days we do not accept any return of goods.

HOW TO MAKE A RETURN

  1. Contact us first, either by email, phone, or through our Contact Form.
  2. Pack your item, as well as the returns form and send back to us via a tracked, insured courier service.
  3. Once we receive your goods, we will process your return.
Return Address
South Coast Velo
9 Stoneham Lane
Southampton
SO162NN